Refund & Return Policy

At Primus Nutritions, customer satisfaction is important to us. Please review our return policy below.

Customers may request a return within 15 days of delivery.

To qualify for a return, the customer must provide proof that the product is defective, expired, or otherwise faulty (such as photos or a description of the issue). Once approved, the item can be returned within the 15-day window. Products may be returned whether the packaging is opened or sealed.

This return policy applies equally to both Cash on Delivery (COD) and prepaid orders.

The customer is responsible for the cost of shipping the item back to us.

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 1–2 working days to your original payment method, or as store credit, as applicable.

Products that do not meet the above conditions (e.g., no proof of defect/expiry provided, or requested outside the 15-day window) are not eligible for return.

For any return or refund request, please contact us at primusnutritions@gmail.com or +92 32 97299331.